Incident is situation with the fonts, applications and operating systems (see Supported issues), in which You do not have expected results, when working, printing, making PDF files and so on. Sometimes solving of problems and incidents need additional work, reworking Your documents or work around.

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The following issues are covered for current:

1/ How to use fonts and font utilities as described in our User Guide documents

2/ Compatibility and trouble free work with fonts with applications under MS Windows 9.x/Me/NT/2000/XP.

3/ Compatibility and trouble free work with fonts with applications under Mac OS 8.x/9.x/X.

4/ Troubleshooting assistance for unexpected behavior in the software* see 6/ Supported Applications below

5/ Applications Performance issues, such as program errors or crashing * see 6/ Supported Applications below

6/ Supported Applications
-- under Windows 9x/ME/NT4/2000/XP:
MS Office 95/97/2000/XP, CorelDraw v.10, 11, Adobe Illustrator v. 9, 10, FreeHand 10, 11, Adobe PhotoShop v. 6, 7, QuarkXpress 3.x, 4.x, 5.x, Adobe InDesign 1.x, 2.x, Adobe PageMaker 6.x, 7.x, Adobe Acrobat 5.x, 6.x;
-- under Windows 2000/XP only:
MS Office 2003, Adobe InDesign CS (3.x), Adobe Illustrator CS (v. 11), Adobe PhotoShop CS (8), QuarkXpress 6.x, Adobe Acrobat 6.x, CorelDraw 12, FreeHand MX 2004;
-- under Mac OS 8.x, 9.x:
MS Office 98/2001, CorelDraw v. 10, 11, Adobe Illustrator v. 9, 10, FreeHand 10, 11, Adobe PhotoShop v. 6, 7, QuarkXpress 3.x, 4.x, 5.x, Adobe InDesign 1.x, 2.x, Adobe PageMaker 6.x, 7.x, Adobe Acrobat 5.x, 6.x;
-- under Mac OS X (10.1x,10.2x,10.3x) only:
MS Office X, Adobe InDesign CS (3.x), Adobe Illustrator CS (v. 11), Adobe PhotoShop CS (8), QuarkXpress 6.x, Adobe Acrobat 6.x, CorelDraw 12, FreeHand MX 2004;

7/ Multi-lingual fonts and typesetting under Windows and Mac OS
The Multi-language Resources for Mac OS help you to work and type text with all East and Central European languages, and also Greek, Turkish, Croatian and Romanian languages. More details ...

8/ Supported Languages:
-- Cyrillic languages: Abyssinian, Adygeish, Avarish, Balkarian, Byelorussian, Bulgarian, Chechenish, Darginish, Ingushian, Kabardino-Cherkesian, Kumykish, Lakish, Lesginian, Macedonian, Mordovsko-Ersatian, Mordovsko-Mokshanian, Nanaish, Nenish, Nivkh, Nogaian, Russian, Selkup;
-- Central and East European languages:
Albanian, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Moldavian, Polish, Romanian, Slovak, Slovene, Sorbian Lower, Serbian Upper, Serbian, Tabasaranish, Ukrainian;
-- Greek modern and polytonic languages;
-- West European languages:
Albanian, Bretonian, Catalonian, Danish, Dutch, English, Finnish, French, German, Iceland, Irish, Italian, Norwegian, Portuguese, Rhaeto-Romanic, Spanish, Swedish;
-- Turkish language;

9/ Cross-platform Compatibility

10/ Trouble free work with PostScript fonts and Acrobat technology

11/ Installation problems

12/ Assistance for using Multiple Master (MM) fonts, OpenType fonts, PostScript Type 1 fonts

The following issues are not supported, though technicians may provide limited recommendations and resources for these types of issues:
• Fixing damaged files
• Third party plug-ins and software support
• Network and server-side problems